Returns & Refunds
Due to the nature of our products, we cannot accept returns once an order has been shipped.
If your order arrives damaged, incomplete, or incorrect, please contact our support team within 48 hours of delivery at support@axonpeptidelabs.com with your order number and a description of the issue. Photos may be requested to help us review the claim.
Approved issues may qualify for a replacement, store credit, or another resolution at our discretion.
By placing an order through our website, you agree to the terms outlined in this policy.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include clear photos of the product and packaging so our team can review and assist you.
Refunds are only issued in cases where the product is confirmed to be damaged, defective, or incorrect. All requests are subject to verification.
Once approved, refunds will be issued to the original payment method used at checkout. Processing times may vary depending on your payment provider.
Yes, in eligible cases, we may offer a replacement instead of a refund depending on the situation.
Orders can be canceled only before they are processed. Once processing has begun or the order has been shipped, cancellations are no longer possible.
Shipping times are estimates and may vary. While delays may occur due to carriers, customs, or other factors, we will assist in tracking your order when possible.
We are not liable for returned mail due to incorrect/incomplete address (no refunds).
Shipping & Tracking
Orders are typically delivered within 1–3 business days after processing. Delivery times may vary depending on the shipping carrier and location.
Orders are usually processed within 24 hours of payment confirmation. Orders placed on weekends or holidays may be processed on the next business day.
Yes, once your order has been shipped, a tracking number will be provided so you can monitor your delivery status. If you don’t receive it within 1 business day of your order confirmation, please check your spam folder.
We work with reliable shipping carriers to ensure safe and timely delivery. Carrier selection may vary depending on your location.
Tracking updates may take some time after shipment. If your tracking has not updated for an extended period, please contact us for assistance.
While we aim for fast delivery, delays may occur due to shipping carriers, weather, or other external factors. We will assist you in tracking your order where possible.
Please check with neighbors or your local delivery office first. If the issue persists, contact us and we will assist you in resolving it.
Peptide pens are made to order and require additional processing time. They are shipped Monday–Wednesday only using 1–2 business day express delivery. Each shipment includes an ice pack and insulated packaging to help keep the product cool during transportation.
We take these precautions to minimize transit time and temperature exposure. However, once a package has been transferred to the shipping carrier, we cannot control carrier delays, handling, weather, delivery schedules, or temperature conditions.
Ice packs are intended to help keep the shipment cool but may partially or completely thaw during transit. A thawed ice pack or a package arriving warmer than expected does not by itself determine whether the product has been compromised; the primary concern with temperature exposure is potential loss of potency.
We recommend inspecting the pen upon arrival and refrigerating it promptly. If there is unusual discoloration, cloudiness, visible particles, precipitate, leaking, or damage to the pen or cartridge, please contact us.
By placing an order for a peptide pen, you acknowledge and accept the risks associated with shipping a temperature-sensitive product, including carrier delays and temperature changes that may occur after the package has been transferred to the shipping carrier.
